Privacy Policy

Information you provide directly. When you fill out a contact form, request a free assessment, book a demo, or communicate with us by email or phone, we collect your name, email address, phone number, company name, and any other details you choose to share.

Usage and analytics data. We automatically collect information about how you interact with our website, including pages visited, time spent on pages, referring URLs, browser type, device type, and IP address. This data is collected through first-party analytics tools and may include session recordings for usability improvement purposes.

Cookies and similar technologies. Our website uses cookies and local storage to remember your preferences, maintain session state, and understand aggregate traffic patterns. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

Information from third-party integrations. If you connect a third-party service (such as a CRM, calendar, or phone system) as part of our AI receptionist or automation services, we may receive data from those integrations necessary to deliver the service.

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and deliver our Services.
• To set up, configure, and maintain your AI receptionist or automation tools.
• To send you service-related communications, updates, and support messages.
• To send marketing emails about our products and services (you may opt out at any time).
• To analyze website usage and improve our content, design, and user experience.
• To comply with legal obligations and enforce our terms of service.
• To detect and prevent fraud, abuse, or security incidents.

We do not sell your personal information to third parties. We do not use your data to train AI models without your explicit consent.

We share your information only in the limited circumstances described below:

• Service providers. We work with trusted third-party vendors (such as email delivery, CRM, analytics, and cloud hosting providers) who process data on our behalf under confidentiality agreements.
• Business transfers. If Nova Suite AI is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
• Legal requirements. We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Nova Suite AI, our users, or the public.

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and lead data are retained for up to 3 years. You may request deletion of your data at any time by contacting us (see Section 8).

Depending on your location, you may have the following rights regarding your personal information:

• Access. Request a copy of the personal data we hold about you.
• Correction. Request that we correct inaccurate or incomplete data.
• Deletion. Request that we delete your personal data ("right to be forgotten").
• Opt-out of marketing. Unsubscribe from marketing emails at any time using the link in any email we send.
• Data portability. Request your data in a structured, machine-readable format.
• California residents (CCPA). You have the right to know what personal information is collected, to opt out of the sale of personal information (we do not sell personal information), and to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at the information in Section 8.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact us:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or Services after changes are posted constitutes your acceptance of the updated policy.